Everything you need to know about our boutique fitness services.

Frequently Asked Questions at 4 Pillars Fitness

Your Guide to Our Fitness Studio

Frequently asked questions

We're here to help! Contact us if you have any questions that we haven't answered here.

What is 4 Pillars Fitness?

What types of classes are offered?
What makes 4 Pillars stand out?
Do I need to bring my own equipment?

Term and Conditions. 

All things Legal

Terms & Conditions

By creating an account on our site, booking a class or event, and signing the subsequent Liability Waivers, you agree to all terms and conditions set forth below:​

  • Liability Waiver - Must be signed through the site/app

1. Following Rules

I agree to follow all posted signs, safety rules, and any verbal instructions given by Four Pillars Fitness LLC staff or representatives.

2. Understanding Risks and Releasing Liability

I know that exercising and using fitness facilities involve inherent risks. I accept full responsibility for any injuries to myself or my family members. I agree that Four Pillars Fitness LLC is not responsible for any injuries, losses, or damages, even if they happen because of mistakes by me, my family, the gym, or others. 

3. Protecting the Business

If my actions or my family's actions at the gym cause legal trouble, lawsuits, or expenses (including lawyer fees), I agree to cover those costs for Four Pillars Fitness LLC and defend them against those claims.

4. Damage Fees

If my family or I damage any equipment or property at Four Pillars Fitness LLC due to carelessness, reckless behavior, or intentional actions, I agree to pay for the repairs or replacement.

5. Utah Law

If there are any legal disputes, they will be handled in the state of Utah under Utah law.

6. Free Choice and Time to Review

I am signing this voluntarily, with no pressure. I have had enough time to read this, and I know I can have a lawyer look at it. I also know that if I choose not to sign, I can get a refund for any money paid to use the gym.

7. Fair Agreement

I agree that this contract is fair and that I am negotiating on equal footing with Four Pillars Fitness LLC. This contract was negotiated fairly between independent parties. If any wording is confusing, neither party will get special treatment just because they drafted it. Both sides enter this voluntarily, as described in Law Insider's guide to arm's length negotiations

8. Enforceability

If a court decides one part of this agreement is illegal or invalid, all other parts remain in effect. The invalid part is removed, and the rest of the contract still applies, ensuring the entire deal does not fall apart. 

9. Fixing Issues

If there is a disagreement, the parties will try to fix it through friendly, direct discussions. If that fails, they agree to use mediation. If mediation does not solve it, they will use legally binding arbitration rather than going to court.

 

 

Membership Commitment and Billing

Membership payments will be billed on a 4-week basis, starting on the day your membership begins, and continuing every 4 weeks for the agreed-upon term of the Membership you sign up for.  All Memberships will automatically renew until canceled by the member.  All membership cancellations must be done in accordance with this agreement.

After the initial membership commitment period, you may cancel your membership at any time so long as you give written notice at least 30 days before your next billing date. If you need to terminate your Membership before the end of your initial membership commitment, you agree to pay an early termination fee of $299 OR the balance remaining owed for time left in your initial membership period, whichever is less.  You further agree that the early-termination fee may be billed to the card information on file.​

  • Summer Memberships

Memberships purchased under this special will be a 3-month commitment. After the initial 3-month commitment is complete, the membership will revert to month-to-month at the regular annual membership price until canceled.  Members who are currently on a 3-month membership plan must still give written notice at least 30 days before their next billing date. (Example - 3 Month Summer Membership ends Aug 31st, notice must be given by July 31st) 

All other annual membership terms apply.

  • 6 & 12 Month Term Memberships (Both Limited,  Unlimited, Core & All Access)

Term memberships will be billed on a 4-week basis, starting on the day your membership begins, and continuing every 4 weeks thereafter for a term of 6-12 months. All Subscription Memberships are a minimum 6-month commitment and will automatically renew until canceled in writing by the member.

After the initial membership commitment period, you can cancel your membership at any time, so long as you give written notice at least 30 days before your next billing date. If you need to terminate your Membership before the end of your initial membership commitment, you agree to pay an early termination fee of $299 OR the balance remaining owed for time left in your initial membership period, whichever is less.  You further agree that the early-termination fee may be billed to the card information on file. ​

  • Billing

All memberships are required to be set up on electronic autopay billing. Payments are due for all members on the first day of their billing cycle. Accepted forms of payment are Visa, Master Card, and American Express. All payments run through Stripe and will have Taxes and Credit Card fees added by Stripe. Automatic billing returns will have a $20 handling assessment added to the account balance.

By entering into a Membership agreement, you agree to have your membership payment automatically debited from the card you have on file. You also agree to keep a valid payment method on file. It is very important to update us if you change your credit card to avoid any late-fee penalties or past due balances.

You may update your personal information by logging into our member app or by contacting the studio. Any interruption in billing that lasts more than 7 days may terminate your membership pricing option. If your Monthly Autopay is terminated for any reason and you wish to restart your membership, a new membership must be purchased at the current Membership rate. You also acknowledge and agree that 4 Pillars Fitness may terminate your Monthly Membership at any time and that if your Monthly Membership is terminated for just cause, no refund will be issued.

Membership price, start date, and number of classes per billing cycle are set at the time of the Membership purchase. The price and number of classes shall remain the same so long as the Membership remains active. Any interruption in billing or cancellation of the Membership will result in the price being canceled. If you wish to purchase another Membership after cancellation, you must purchase a new Membership at the current price rate.

  • ​​Class Packs & Limited Memberships

Class packs and Limited Memberships have expiration dates and are listed online and in the title. All classes must be used before the expiration date. Expiration dates will not be extended unless there is a medical reason. 

Unused Class Pack/ Limited Membership Credits

Classes purchased on these Membership plans must be used within each 4-week billing cycle. Unused classes do not roll over. ​​

​​Class Packs Can Be Split. If you purchase a 10-class pack, it may be used to pay for guests.  Each person attending using the pass must create an individual studio account before class.

  • Non-Payment

If any account becomes delinquent and collection action becomes necessary, you agree to pay all costs of collection, including a collection fee up to 40% of the unpaid balance due, costs of court, and attorney’s fees.​​

  • Canceling Memberships

To cancel a membership outside of the initial contract period, you must email 4 Pillars Fitness @ info@4pillarsfitness.com and give notice at least 30 days before the cancellation date. Our system is unable to prorate returns. Therefore, cancellations that do not comply with the 30-day rule cannot be refunded.  If you are canceling within the initial contract period, please remember that an Early Termination Fee will be applied. 

  • Suspending Membership

Monthly Memberships can be suspended for any reason for a period of 30-60 days once per year. Suspending requires a written email notice at least 14-days before the suspension period. Any additional suspensions require a medical reason, and proof of the medical issue must be provided.​​

 

 

Studio Policies

  • Low Enrollment Policy

To provide our instructors with adequate notice, classes with zero registrations 4 hours before the scheduled start time will be canceled. We encourage you to sign up early to secure your spot and ensure the class runs as scheduled!

  • Late Cancel/No Show Fees

​​Late-Cancel and No-Show Fees. If you cancel a class less than 4 hours prior to the scheduled start time, you will be assessed a late-cancel fee. $20 Class Packs will have class credit returned.

If you fail to attend a class you are signed up for, you will be assessed a No-Show fee. $25 as well as loss of class credit. Class Packs will NOT have class credit returned.

Fees are applied to your credit card on file or the payment method used for booking the class.​​

​​Everyone receives 1st fee waived. Any fee after the 1st offence will be charged. (Proof of medical emergency may also have the fee waived.)

  • Tardy policy

Students who arrive more than five (5) minutes after the scheduled start time of a class will not be allowed to join. If you arrive more than 5 minutes past the scheduled class time, your space MAY be given to a standby client, and you will be subject to the no-show fee. New students must arrive 10 minutes before class for orientation.

Being more than 5 minutes late disrupts the class and means you have missed the warm-up. 

  • ​​Waitlist Policy

If a class is full, you may elect to place yourself on the waitlist. If you can no longer attend class, you MUST remove yourself from the waitlist. Once you have been added to the class, you are subject to the Late Cancel/No Show policy. You agree to add yourself to the waitlist only if you are definitely able to attend.​​ 

  • ​​Safety Policy

For safety reasons, we require all clients to wear Non-Slip Grip Socks for all classes except Cardio. Socks can be purchased at the studio and can be charged to your credit card through your online account. We recommend comfortable clothes that allow you to move easily. We have lockers to store your personal belongings in, and we ask that you take off all loose/large jewelry, refrain from heavy perfumes/colognes, and turn your cell phones OFF.  

  • ​​Purchase/Refund Policy

Merchandise must be exchanged within 14 days of purchase for store credit. Merchandise must not be worn, altered, or washed. Merchandise must have all tags attached and be returned in original packaging. No cash refunds.​​

Services Refund Policy (classes, workshops, private events, etc.).

All service sales are final.​ 

 

 

Disclosures

  • Media Consent and Release

I consent to and give Four Pillars Fitness LLC, and its representatives, agents, subsidiaries, related entities and assigns (collectively, the “Company”) permission to take and create photographs, images, videos, recordings, quotes, summaries, biographies, and/or excerpts of and about me (collectively called the “Media”).

I give permission to the Company to use and re-use, publish, distribute, and/or broadcast the Media, in whole or in part, individually or in conjunction with other photographs, images, videos, text, quotes, summaries, biographies, and/or excerpts, in any and all promotional, educational, business, trade, advertising, and marketing materials, including, but not limited to, in connection with product endorsements. These materials may include e-mails, the Internet, social media, websites, and other electronic media, as well as traditional radio, television, cable television, newspaper, magazine, direct mail, catalogs, brochures, advertisements, promotional materials, press releases, training materials, and other uses, in such medium and formats (whether now known or hereafter created or invented), at such locations, at such times and for such purposes as the Company chooses, in its sole discretion.

I hereby waive any right that I may have to inspect or approve the finished product or products or the advertising copy or printed matter that may be used in connection with the Media or the use to which the Media may be applied. In addition, I waive all rights that I may have to any claims for payment of any kind, whether money, property or otherwise, related to the recording, production, publication, use or re-use of the Media.

I understand that my name, nickname, pseudonym, likeness, voice, image and/or biographical information may be used as part of or in connection with the Media. I release and hold harmless the Company, from any and all claims that may arise out of or in connection with my participation in the recording, production, publication, use and/or re-use of the Media including, without limitation, any liability by virtue of any blurring, distortion, alteration, optical illusion, or use in composite or distorted form, whether intentional or otherwise, that may occur or be produced in the taking of any of such photographs, portraits or other materials or in any subsequent processing thereof. I understand that this release applies in perpetuity.​

  • ​SMS/Email Disclosure

By providing your email and phone number, you agree to receive messages from 4 Pillars Fitness regarding class updates, promotions, and other studio-related information.  Message and data rates may apply. Message frequency may vary. You can opt out at any time by replying STOP to cancel for text or Unsubscribe from emails.

  • Privacy Policy Disclosure

At 4 Pillars Fitness, we value your privacy. Any personal information, including your phone number, will be used solely to communicate relevant class updates, promotions, and important studio information. We do not sell, rent, or share your information with third parties, except as required by law. For more details, please review our full Privacy Policy.

 

About 4 Pillars Fitness

At 4 Pillars Fitness, we believe in creating a supportive environment for every member. Explore our unique classes and take the first step towards a healthier lifestyle today.